the Slator Pro Guide: Linguistic Operations provides a valuable set of tools and information for Language Service Providers (LSPs), covering organizational structure, linguist supply chain models, program management, payment risk, offshoring and l international expansion.
The Pro Guide provides language service providers with the resources to achieve key operational milestones and build a resilient structure that supports growth and effectively responds to changing customer needs.
We investigate how language service providers establish an organizational structure through compare functional and business unit-based structures and provide case studies that illustrate how, when and why language service providers are undergoing major reorganizations.
the linguist supply chain template chapter describes four different approaches to researching linguists. We draw on more than a dozen interviews with leading language service providers to show how model selection is influenced by customer demand patterns, the linguist supply market, and business strategy. .
The Language Operations Pro guide also explains how LSPs can shift gears – from project-based customer service to a strategy-driven client program that maximizes account retention and growth.
We also tackle an area of growing complexity for LSP growth, international payments, by offering four strategies for manage currency risk and showing how LSPs can successfully handle huge volumes of international supplier payments.
In the Chapter on the global expansion of the LSP, the Pro Guide provides an in-depth analysis of how FSLs select production and sales centers. We identify the most popular locations for global and regional expansion for language service providers based in Europe, Asia and North America. The chapter also includes valuable information on how to select the functions to be offshored and how to minimize the risks of offshoring.
A LSP location index then assesses 52 countries as potential sites for LSP production and sales centers, based on analysis of key indicators such as language industry market size, GDP per capita, local labor costs, availability of language service professionals and ease of doing business scores business.
Finally, a operational growth roadmap broad outlines 16 major operational milestones for LSPs. Drawing on insights from numerous interviews with LSPs, the roadmap identifies key operational changes and achievements in an LSP’s journey – from boutique to mid-tier provider to major player in industry.
Buyers of this report and subscribers to the Slator strategy package can access a briefing on Tuesday, October 5, 2021 where we discuss the report’s findings and engage in a Q&A session with the authors.
Please contact Slator if you prefer to purchase the report on invoice.
The report can be used as a stand-alone resource and is best read together with Slator’s complementary catalog of research reports and professional guides, such as the Slator Language Industry Market Report 2021 and Guide Slator professional: translation pricing and procurement.
Slator Research is available via pay-as-you-go or to subscribers of Slator’s annual research or strategy packages.
|Structuring the organization||6|
|Learn how LSPs structure operations – whether based on functions or business units – and understand the configuration of major LSPs with 3 case studies and 4 organizational chart examples.
Go into more detail with a description of the 5 key operational functions, a list of 4 additional functions implemented by mature LSPs, and one job title infographic illustrating the most frequently applied operational job titles.
|Selecting a Linguist Supply Chain Model||14|
|Dive into the advantages and disadvantages outsourced, in-house and hybrid supply chain models and understand how major LSPs select the optimal model for their business.|
|Development of customer program management||18|
|Get actionable insights into how LSPs implement a client program management layer to provide a personalized customer experience and retain and develop key accounts.
A one-page program management table lists more than 50 project-level and account-level tasks, and case studies illustrate how language service providers are using this specialized role to improve the customer experience.
|Implementation of risk management for payments||22|
|Learn more 4 key strategies that LSPs use to manage currency risk and learn how leading LSPs have overcome the complexity of managing payments from international vendors.|
|International expansion of LSP||25|
|Explore it Main target countries for regional and international expansion for language service providers based in Europe, Asia and North America and discover the typical size of the global footprint small, medium and large LSPs.
To discover the 9 factors that LSPs consider most important when deciding where to open or acquire an offshore hub and learn how to assess operational functions for offshoring suitability.
|Index of LSP slots||39|
|Investigate international expansion options with a One-page LSP slot index who analyzes 52 countries in terms of potential as LSP sales and/or production hubs.|
|LSP operational growth roadmap||41|
|A one-page operational growth roadmap outlines 16 milestones and crucial decisions for LSPs in the trip from USD 1 million to USD 8 million, USD 8 million to USD 25 million, and beyond.
Discover it underlying drivers of major operational changes and learn what language service providers consider to be the most critical steps to becoming a successful language service provider.
How to use this report
The easy-to-digest Slator Pro guide to Slator: Language Operations offers the latest industry analysis and data, giving language service providers the confidence to make informed, time-sensitive decisions. It is a cost effective and credible resource for busy professionals.